CDC Data Centres Pty Ltd (CDC) and the Australian Privacy Act
This Privacy Policy outlines the way CDC and its related bodies corporate (the CDC Group) collects, holds, uses, and discloses personal information.
CDC is governed by the Privacy Act 1988 (Cth) (Privacy Act) and follows the Australian Privacy Principles (APPs) issued by the Office of the Australian Information Commissioner (OAIC).
By using CDC’s websites, applications, and services, or otherwise providing CDC with your information, you consent to CDC collecting, holding, using and disclosing your personal information as described in this Privacy Policy.
In this Privacy Policy, “personal information” has the same meaning as in the Privacy Act and includes information or an opinion, about an identified individual or an individual who is reasonably identifiable, whether that information is true or not and whether the information is recorded in a material form or not.
CDC website
CDC may collect information when you visit or browse our website through technologies such as cookies or web server log files.
The type of information we may collect when you visit our website may include:
- your server address
- account top level domain name (e.g. .gov, .com, .edu, .org, .au, .nz etc)
- pages accessed and the documents downloaded
- search terms used
- date and time visited the site
- previous site visited
- computer operating system (e.g. Windows, Linux, Mac OS)
- type of browser used (e.g. Internet Explorer)
This information helps CDC manage our website efficiently and securely, such as monitoring to prevent security breaches and to improve your browsing experience.
If you send a message to CDC through the web contact page, CDC only records or uses the personal information to respond to your request or provide the requested service. Email addresses collected in this way will not be added to a mailing list or used for any other purpose.
If CDC wishes to use your email address for another purpose, we will write to you and seek your consent first.
Cookies
Cookies are pieces of information that a website can transfer to a visitor’s web browser. Parts of CDC’s website may store cookies on browsers to provide a better service the next time you visit the site. The web browser's settings can be changed to reject cookies or to prompt each time a website wishes to add a cookie to the browser. Some functionality on the website may be affected by this.
Information security
CDC maintains the same level of security for personal information collected electronically as for personal information collected on paper. However, if you are providing personal information via an email or an online form, be aware that there are some risks to transmitting data via the internet.
External web links
CDC's website may contain links to other websites. CDC is not responsible for the content and the privacy practices of other web sites and encourages you to examine each web site's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.
How personal information is collected and maintained
CDC collects personal information only where it is reasonably necessary for, or directly related to, CDC's functions or activities, or if collecting sensitive information, if you expressly consent to the collection.
CDC will generally collect personal information directly from you when you provide your details to us. CDC may also collect your personal information indirectly through emails, forms, online queries, the use of our website and telephone conversations. If we receive personal information that was not asked for and which we could not have collected, we will either destroy or de identify it. If it is personal information we could have legally collected, we will handle the information in the same way as personal information we have requested.
Types of information collected
The types of information that CDC collects may include:
- your details on a customer purchase order
- email notification for example: your order status, your web account number, our technical response to your problem
- your contact for a mailing list
- our response to your request for a quotation
- your customer satisfaction level
- your acceptance to receive information from a salesperson
- confirmation that you will attend a CDC business related conference or seminar.
In the case of newsletters or mailing lists, you can “unsubscribe” to these mailings at any time by clicking the unsubscribe button at the bottom of the email or calling us on 1300 232 232.
CDC will use your personal information for specific purposes
CDC will only use your information to help you interact with us, help us deliver our products and services, manage our business and comply with the law. CDC staff who access your information under normal business procedures are trained to protect your data and privacy in accordance with this Privacy Policy.
Anonymity
You have the option of dealing with CDC without revealing your identity. You may remain anonymous or use a pseudonym, unless CDC is required or authorised by law to deal only with an identified person, or it is impracticable for CDC to respond without you being identified (for example, to provide you with feedback).
If a pseudonym is used, CDC will not link other personal information to the pseudonym unless required or authorised by law, it is impracticable for CDC to act differently, or you have consented to a link. Access to any personal information that may be linked to a pseudonym is restricted to authorised staff.
Transborder dataflows
CDC may disclose your personal information to other members of the CDC Group including those members located in New Zealand where necessary for business or operational purposes.
Otherwise, CDC will not disclose your personal information to overseas recipients unless we are required or authorised by law to do so.
Data quality
CDC will endeavour to collect and use personal information that is accurate, complete and up to date. CDC will take reasonable steps to confirm the quality of personal information before it is used or disclosed.
Data security
CDC uses a range of physical and electronic systems to store personal information in its possession and takes all reasonable steps to secure the information from misuse, interference and loss, unauthorised access, modification or unauthorised disclosure.
These measures include but are not limited to:
- highly restricted physical access to our offices
- secure cupboards and storage containers for paper records
- secure computer systems and networks for electronic records in accordance with internationally recognised standards
- controlled access to databases by authorisation, training and passwords
- robust workplace policies
- regular review and testing of our physical and electronic systems.
CDC uses industry standard security systems and processes to protect the security of data it holds (including personal information) and has in place relevant security certification such as ISO/IEC 27001:2013 Information Security Management System certification.
Access and correction
Under the Privacy Act, Australian Privacy Principle 12 (APP 12) allows a request to access personal information. Australian Privacy Principle 13 (APP 13) allows a request to correct personal information if believed that the information is incomplete, inaccurate, out of date, misleading, or irrelevant.
You can request to access or correct personal information CDC holds about you in writing, including by email, or by telephone. We will require you to verify your identity and specify what information you require. Requests can be sent to CDC via:
Email: contact@cdc.com
Post: Privacy Contact Officer, PO Box 635, Fyshwick, ACT 2609
Telephone: 1300 232 232
Other information
If you are not satisfied with the way we handle your privacy concern, or if you would like more information about privacy in general, you can visit the OIAC’s website at OAIC.
